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Sunday, April 22, 2018

FAQ

Placing Orders

How do I know if a frame is in stock?

If it is on our site, it is in stock. Usually ships the next business day.

 
How can I pre-order an item that is not yet available for sale?

Nobel Optical features a pre-order option for select items. The pre-order items are not yet in stock, but available for advanced purchase on nobeloptical.com. All pre-order items will be dispatched in 5-7 Working days. To secure your item, payment will be taken upon placing the pre-order. Where an order contains both and 'in stock item' and a 'pre-order item', dispatch will only be made when all of the items are in stock.

 
Is the order checked to make sure that nothing is wrong before shipping it to me?

Yes. We have trained opticians that quality check all of our frames and lenses prior to shipping them to you.

 
Can I order just the frame?

Yes (except "FREE FRAME + LENS" promotion). On the product page, as you configure your frames and lenses, you can select "Buy Frame Only."

This option will include the frames only, without lenses, unless they are sunglasses.

 
What do I need to be able to place an order for prescription eyeglasses?

On the product page, as you configure your frames and lenses, you can select "Buy with Prescription Lenses."

Or you can email to us a copy of your glasses prescription at info@nobeloptical.com and we will be happy to assist you.

 
Can you help me choose a style?

Yes, email your photo to us at info@nobeloptical.com and we will be happy to assist you.

 
How do I choose the right size frame for my face?

We include the size measurements on the product details pages for each frame. If you have current eyeglasses, you can most likely see these measurements written on the inside of the temple of your current glasses or on the back of the bridge.

The measurement is generally written like this: 50-15-135. The first measurement is the lens size (width of the lenses), the second is the bridge size (distance between the lenses), and the third is the temple size.

If you have any questions, email to us at info@nobeloptical.com and we will be happy to assist you.

 
Can I use my contact lens prescription to order glasses?

No. These prescriptions are generally different from each other.

 
How do I measure my pupillary distance or PD?

The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters.

 
Can I pay with cash or check?

We do not currently accept cash or check payments.

 
Can I order Frames with "Plano" (no prescription) lenses?

Yes. Simply select “Buy Frame with Plano (Non-Prescription) Lenses” on the product page as you configure lenses. Plano lenses are free and you will have the same great CR-39 lenses with no glare coating that someone who has a prescription would receive.

 
I am having a hard time entering my prescription. Can I send it to you?

You can scan it and email it to us at info@nobeloptical.com. 




Prescription Questions
 
How do I get a glasses prescription?

You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.

Or book a HKD$100 eye exam with us at our retail stores in Hong Kong, you can get your eyes examined by an on-site licensed independent optometrist. 

Email to us at info@nobeloptical.com and we will be happy to assist you.

 
I am having a hard time entering my prescription. Can I send it to you?

You can scan it and email it to us at info@nobeloptical.com and we will be happy to assist you.

 
How do I send you my prescription?

You can text your prescription to (852) 9158 2278 or email your prescription to info@nobeloptical.com. Please include your order number on the text or email.

 
Can you help me read and understand my prescription?

Yes, email to us at info@nobeloptical.com and we will be happy to assist you.




Order Status and Shipping Questions
 
Do you ship internationally?

Yes, we ship internationally.

 
How long will it take for my glasses to arrive?

With our free standard shipping you will receive your lenses within 14 working days. If you need them faster, you can always expedite the order by choosing expedited shipping or standard shipping.

 
Can I check the progress of my order?

Yes. You can log into your account at nobeloptical.com and check the status of your order or you canemail to us at info@nobeloptical.com and we will be happy to assist you.

 
What are my options for shipping?

We have three shipping options available, check "ESTIMATE SHIPPING AND TAX" during checkout.

7 to 14 working days (FREE)

2 to 5 working days (Expedited Shipping)

5 to 10 working days (Standard Shipping)

 
I entered my order wrong. Can I make changes?

Yes, email to us at (852) 3468 6998 or info@nobeloptical.com and we will be happy to assist you.

 
Do you ship signature required?

We ship signature required for all orders over $750.

 
When does the 14-day period start for the returns period?

The 14-day period starts when you receive your glasses.




Products and Services
 
Do you process the lenses, or do you have a third party doing them?

We manufacture our lenses in-house using the latest digital technology, ensuring a quicker turnaround and better price.

Some prescription sunglass lenses are manufactured by leaders in the industry, like HOYA.

 
I have received my glasses, but I need to return them. What is the process?

Email to us at info@nobeloptical.com and we will be happy to assist you with setting up your return.

 
Are your frames authentic?

Yes. All of our frames have original invoices direct from the manufactures, so you are guaranteed to receive nothing but authentic frames from nobeloptical.com.

 
What are your lenses made of?

We use the highest quality lens materials:

-CR-39 Plus includes no-glare, scratch resistant coatings with 100% UV protection.

-Polycarbonate: Also includes no-glare, scratch resistant coatings with 100% UV protection. These are good for kids or sports as they are shatter resistant.

-Ultra Lightweight High Index: Similar to polycarbonate but ensures you get the thinnest lens with highest tensile strength. Good for those with high prescriptions.

 
Do you sell sunglasses?

We use the highest quality lens materials:

Yes. We sell many of the top brands of sunglasses, including prescription sunglasses.

 
Do you sell prescription sunglasses?

We sell top brand sunglasses fitted with high-quality prescription sunglass lenses.

 
Do you sell tints in your lenses?

We offer tints in our lenses. On the product page, as you configure your frames and lenses, you can select "Sunglasses Lens Option" to choose either "Full Color" or "Gradient Color."

 
Do you sell bifocal lenses?

We sell no-line bifocals (progressives). We offer some of the latest and greatest no-line bifocal products on the planet.

 
Can you put new lenses in my existing frame?

We do not currently offer this service.

 
What is your return policy?

Returns within 14-day for full refunds

You can return your glasses or sunglasses for any reason during the first 14-day.

Frame Warranty

All frames have a 30-day warranty against manufacturing defects.

 
What do I do if my frames need adjusting after I get them?

Most optical retailers will perform adjustments for free. If you are charged for the service, we will discount that amount from your next order.

 
When does the 14-day period start for the returns period?

The 14-day period starts when you receive your glasses.

 
Do you have any retail stores?

Yes, we have 2 retail stores in Hong Kong.

 
What is the difference between Titanium and Steel?

Both materials are used for glasses frames. Titanium is used more frequently in jewelry because of its durability and low density along with its corrosion resistance and biological compatibility. The key difference that most people notice is that titanium is much lighter. Both metals work great for glasses frames however.

 
Can you help me choose a style?

Yes, email your photo to us at info@nobeloptical.com and we will be happy to assist you.

 
How do I send you my prescription?

You can text your prescription to (852) 9158 2278 or email your prescription to info@nobeloptical.com. Please include your order number on the text or email.

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